Refund policy
The audit is a fixed-price service. This page states exactly when a refund happens. It is written before you pay, not after.
Full refunds
- Before work begins. Change your mind at any point before the audit starts and you get 100% back. Work begins when both your payment and your completed intake form are in.
- Missed delivery. If the report is not delivered within five business days of work beginning, you can cancel for a full refund. You do not need a reason.
- No delivery. If we cannot produce a report at all, for any reason, you get a full refund and an explanation.
After delivery
Once the report is delivered, the sale is final. The product is the report: observed evidence, ranked fixes, and a follow-up scan. If you think a finding is wrong, email us within 14 days. We re-examine it. A finding we confirm as wrong gets corrected in a revised report at no charge. A finding that was accurate stays.
Partial work, stopped mid-engagement
If you cancel after work has begun but before the report is delivered, and the delay was not ours, we refund the portion of the audit representing work not yet performed. In practice for a fixed $300 audit this means: evidence collection done but no report written, $150 back. No work performed, full refund. We state the calculation in the refund confirmation so you can check it.
Implementation work
Implementation is scoped separately and priced per engagement. Its refund terms are stated in the written scope you approve before any implementation payment.
How refunds are issued
Refunds go back to the original payment method through Stripe. We issue them within two business days of the refund decision. Stripe then shows the credit on your statement within its normal processing time.
One honest note
A delivered audit is information, and information cannot be un-delivered. That is why the window for post-delivery corrections is about accuracy, not buyer's remorse. If that does not work for you, do not buy. The free scanner is public and costs nothing.
Questions
Email [email protected] before checkout if any of this is unclear. Refund disputes after delivery are handled by email, in writing, so both sides have a record.